Communications Officer – Medical

Responsibilities

• Monitor inter-facility transfers and ensure proper communication links between healthcare providers for patient transport across Ontario.
• Receive and review telephone and web medical transport requests to ensure appropriate level of care requirements are met.
• Triage and document transport requests to ensure efficient, patient-centered delivery of medical transport services.
• Communicate effectively with Flight Planners, Paramedics, Physicians, and allied healthcare professionals.
• Respond quickly and efficiently to emergency calls in a demanding, high-pressure environment.
• Analyze issues, develop solutions, and execute plans both individually and as part of a team.

Requirements

• Fluency in English (reading, writing, and speaking) in accordance with MOH Communications Service Review Standards.
• Medical background with related experience (e.g., Paramedic, RN/RPN, emergency, or clinical experience).
• Ability to successfully pass CritiCall pre-employment testing.
• Valid Standard First-Aid/CPR and AED Level C Certificate (valid for at least 24 months from hire).
• Restricted Operator Certificate – Aeronautical (ROC-A).
• Proficiency with MS Office (Outlook, Excel, Word, PowerPoint).
• Ability to work 24/7 rotational shifts, including days, afternoons, nights, weekends, and statutory holidays.

Preferred Qualifications

• Experience working within the Air and/or Land Ambulance Transfer System.
• Previous dispatch experience.
• Ability to train and mentor others.
• Emergency Telecommunications Certificate.

Benefits

• Comprehensive Health, Dental, and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan with automatic enrollment.
• Personal Day and Vacation entitlements per the OPSEU Collective Bargaining Agreement.

About the Company

Ornge connects communities with critical care across Ontario, Canada. Operating by air and land, our teams deliver equity in emergency response, uplifting the lives of those in our care through professional and life-changing medical transport services.