Communications Officer – Flight Planning/Following

Responsibilities

• Plan and coordinate air and land patient transportation, including neonatal and organ retrievals
• Determine appropriate resource selection based on geographical location and patient care needs
• Communicate effectively with pilots, paramedics, physicians, and allied healthcare professionals to ensure patient safety
• Respond quickly and efficiently to emergency calls in a fast-paced environment
• Analyze complex issues, develop solutions, and execute operational plans

Requirements

• 2 years of aviation or dispatch experience (e.g., Systems Operations Control Centre, Land EMS, or Air Traffic Control)
• Restricted Operator Certificate – Aeronautical (ROC-A)
• Standard First-Aid/CPR/AED Level C Certificate (valid for at least 24 months from hire)
• Proficiency in MS Office Suite and computer-aided dispatch (CAD) system software
• Ability to work flexible shifts in a 24/7, 365-day operation, including nights, weekends, and holidays

Preferred Qualifications

• Recognized education in aviation management/operations or an emergency telecommunication certificate
• Technical knowledge of air or land ambulance transfer systems
• Knowledge of the provincial ambulance system and emergency services communications

Benefits

• Comprehensive Health, Dental, and Vision Benefit Plan
• Premium Defined Benefits Pension Plan enrollment
• 24/7 Employee and Family Assistance Program
• Tuition reimbursement and professional development opportunities

About the Company

Ornge is a non-profit organization that connects communities with critical care across Ontario, Canada. Operating both in the air and on the land, our teams deliver equity in emergency response to uplift the lives of those in our care.