Communications Manager

Responsibilities

• Direct and supervise all Communications Center operations to ensure 24/7 emergency and non-emergency dispatch services.
• Oversee the implementation and lifecycle management of emergency technologies, including CAD/RMS, radio systems, and real-time crime center platforms.
• Serve as the Department’s VCIN/NCIC Terminal Agency Coordinator (TAC) and liaison with the Virginia State Police.
• Ensure strict compliance with CJIS, FCC, and DCJS regulations and state 911 governance.
• Lead the Communications Division training strategy, including onboarding, field training, and continuing education.
• Manage staffing plans, scheduling models, and resource deployment to maintain continuous coverage.
• Coordinate communications protocols for campus emergency management and threat response.

Requirements

• High school diploma or GED required.
• Minimum of five (5) years of experience in emergency communications, public safety dispatch, or law enforcement operations.
• Knowledge of CJIS and FCC regulations.
• Proficiency with Microsoft Office Suite or equivalent administrative technologies.
• Valid driver's license with an acceptable driving history.
• Ability to pass a background investigation, psychological evaluation, and drug screening.

Preferred Qualifications

• Associate or bachelor's degree in criminal justice, emergency management, communications, or a related field.
• Previous supervisory or management experience in a public safety environment.
• Advanced understanding of CAD/RMS platforms and integrated security systems.

Benefits

• Health, life, and disability insurance.
• Flexible spending accounts.
• Tuition incentives.
• Fully vested retirement plans.
• Paid time off.

About the Company

Regent University is a faith-based institution committed to academic excellence and global influence. The Regent University Police Department (RUPD) provides essential public safety and emergency response services to the campus community.