Communication Program Manager

Responsibilities

• Own the end-to-end communications strategy for Worldwide Grocery Stores, including Whole Foods Market and new concept formats.
• Create, edit, and distribute clear, actionable communications such as tasks, messages, and newsletters for field teams.
• Author the Ops Note – Field Support Partner Newsletter to consolidate relevant content for support partners.
• Partner with Operations leadership and Subject Matter Experts to identify communication needs and high-urgency messaging requirements.
• Manage stakeholder review and approval workflows to ensure content accuracy and timely delivery.
• Optimize communication channels and tools, including intranet sites, Microsoft Teams, and other delivery platforms.
• Track and analyze key performance metrics such as message completion rates, readership, and engagement.
• Develop standard operating procedures (SOPs) and playbooks for recurring communication processes.

Requirements

• 3+ years of program or project management experience.
• 2+ years of experience in a retail, grocery, or field operations environment.
• Bachelor's degree in Communications, Journalism, English, Marketing, Business Administration, or a related field.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with both tech and non-tech teams.
• Strong editorial judgment with the ability to distill complex operational information into clear, concise language.
• Proven ability to manage multiple stakeholders and competing priorities in a fast-paced environment.

Preferred Qualifications

• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership.
• Experience driving process improvements and building scalable workflows.
• Proficiency with communication and collaboration tools such as Microsoft Teams, SharePoint, and intranet platforms.
• Experience in stakeholder management across multiple levels of an organization.

About the Company

Amazon's Worldwide Grocery Store (WWGS) division manages a diverse portfolio of grocery brands, including Whole Foods Market, to deliver high-quality retail experiences. We are dedicated to operational excellence and building scalable programs that connect our leadership with our field teams.