Communication & Engagement Solutions Director

Responsibilities

• Manage the design, development, and delivery of Employee Experience (EX) strategies for various HR programs to drive behavior change.
• Translate complex technical concepts into compelling communications across print and digital media.
• Build and maintain trusted client relationships, acting as a strategic advisor for communication and engagement solutions.
• Lead internal project teams, managing client expectations, budgets, and multi-dimensional workflows.
• Partner with junior team members to provide guidance, insight, and "on the job" feedback.
• Contribute to new business development by drafting statements of work, project plans, and budgets.
• Develop intellectual capital, including new tools and approaches related to Employee Experience and organizational change.

Requirements

• Significant experience in internal or external communication or marketing.
• Proven ability to communicate complex technical subject matter effectively.
• Experience managing concurrent, multi-dimensional projects and people within budget and timelines.
• Strong client relationship management skills.
• Excellent facilitation, written, digital, and verbal communication skills.
• Knowledge of current change management trends, digital marketing, and social media technology.

Preferred Qualifications

• Experience in an agency or consulting environment.
• Experience with pension and member engagement.
• Experience working with graphic designers to develop visual "look and feel" for communications.

Benefits

• Hybrid working options to support work-life balance.
• 25 days of annual leave plus an additional WTW relaxation day.
• Comprehensive health and wellbeing package including private healthcare and life insurance.
• Defined contribution pension scheme with company matched contributions up to 10%.
• Additional perks including electric vehicle schemes, cycle-to-work programs, and dental/optical cover.
• Fully paid volunteer day.

About the Company

WTW is a market-leading global advisory firm that helps clients manage risk, optimize benefits, and improve employee experience through innovative, data-driven solutions.