Commercial/Customer Experience Agent

About the Company

MAJORITY is a digital financial services app created by internationals, for internationals. We support people building lives in new countries with products like FDIC-insured accounts, Visa® cards, international money transfers, and more.

Responsibilities

• Attend to customer inquiries via phone and follow-up chats, providing timely and professional support.
• Explain product features, benefits, and usage to help customers make informed decisions.
• Guide customers through onboarding and transactional processes to ensure smooth product adoption.
• Manage and follow up on cases, escalating technical issues to the Operations team with clear documentation.
• Proactively drive customer retention and upsell opportunities by identifying needs and proposing relevant products.

Requirements

• Previous experience in sales, customer service, or support.
• Clear, empathetic, and persuasive communication in Spanish (oral and written).
• Ability to organize, prioritize, and solve problems autonomously.
• Familiarity with support/CRM tools such as Intercom, Zendesk, Salesforce, or HubSpot.
• Results-oriented mindset with strong commercial skills and objection handling.
• Proven track record in sales or meeting commercial goals.
• Availability to work full-time on-site in Bogotá, including rotating shifts as necessary.