Commercial Vehicle Business Team Manager

Responsibilities

• Develop action plans with dealer service, sales, and marketing managers to increase commercial vehicle business and customer satisfaction
• Ensure commercial vehicle dealers have optimal workshop capacity to serve the growing local vehicle fleet
• Increase vehicle visits and spend per visit at dealerships
• Implement and ensure the success of centrally produced commercial vehicle programs
• Monitor CV Key Performance Indicators (KPIs) and establish regular reporting processes
• Lead the introduction of the 'Uptime Management System' to reduce repair order duration
• Support dealers with multi-capacity programs including mobile service and express service
• Manage a team of five managers, fostering performance and individual development

Requirements

• 5+ years of experience in automotive dealer aftersales management
• Experience in business improvement, analysis, and action planning
• Strong result-driven mindset
• Effective written and verbal communication skills
• Ability to manage multiple workstreams under strict deadlines
• Numerical and analytical skills
• Proficiency in MS Office
• Full driver's license is essential
• Fluency in German and English

Preferred Qualifications

• Experience in the commercial vehicle sector

Benefits

• Salary up to €65,000 plus 10% annual bonus
• Company car
• 28 days of vacation
• Occupational pension scheme
• Health cashback program
• Life insurance
• Global career opportunities