Commercial Operations & Customer Service Director

Responsibilities

• Lead the customer service organization supporting semiconductor and solar commercial teams
• Establish service-level expectations and operational performance metrics
• Lead logistics coordination to support customer deliveries and commercial commitments
• Oversee traceability, domestic content, and commercial compliance documentation processes
• Serve as business owner for MS Dynamics and related commercial execution systems
• Drive continuous improvement initiatives focused on workflow efficiency and service reliability
• Build, lead, and develop a high-performing commercial operations team

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, or Information Systems
• Minimum of 10 years of experience in commercial operations, sales operations, or supply chain
• Minimum of 5 years of leadership experience managing professional teams
• Experience managing CRM systems such as Microsoft Dynamics or Salesforce
• Experience leading business process improvement and digital workflow initiatives

Preferred Qualifications

• MBA or Master’s degree
• Experience in complex manufacturing, solar, or semiconductor industries
• Experience with trade compliance, import/export documentation, or quality documentation

Benefits

• Company-wide bonuses and long-term incentives
• 100% company-paid pension benefit
• 401(k) matching contributions
• Medical, dental, and vision insurance
• Paid parental leave and family building support
• Employee Assistance Program (EAP)

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science, pushing the boundaries of what’s possible through advanced manufacturing and breakthrough technologies.