Commercial & Industrial Account Manager, Market Specialist

Responsibilities

• Manage assigned Commercial & Industrial customers, overseeing sales, customer service, rates, pricing, and power contracts
• Develop and implement effective customer sales, service, energy efficiency, and satisfaction strategies
• Maintain and grow revenue from assigned managed customer accounts
• Act as the primary point of contact for all customer interactions, including electrical service requests and contract negotiations
• Communicate customer information and scheduled events involving distribution, substation, and transmission to relevant internal teams
• Partner with Power Delivery, Accounting, and Energy Services to resolve customer issues and ensure service success
• Assess customer relationships continuously to develop strategies for improvement and retention

Requirements

• Minimum 3 years of experience in commercial/industrial account management or Power Delivery
• Demonstrated experience facilitating electric service requests, creating load sheets, and developing sales proposals
• Knowledge of rates, pricing, bill calculation, rate studies, and contract negotiation
• Technical aptitude for commercial and industrial electrical and mechanical systems
• Proficiency in MS Office (Excel, PowerPoint, and Word)
• Strong interpersonal, oral, and written communication skills

Preferred Qualifications

• Bachelor's degree in business, engineering, or a marketing-related field
• Experience using internal industry tools such as IDMS-SAM, iClear, iRate, RateSIM, CSS, CIT, Energy Direct, or Sales Cloud
• Proven track record of achieving sales results and delivering excellent customer service

Benefits

• Competitive pay and performance pay programs
• Medical and dental coverage
• Defined Pension/Cash Balance Benefit Plan
• 401(k) plan with a generous company match
• Bonus opportunities
• Tuition reimbursement

About the Company

Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama. As part of the Southern Company family, we are a leading energy provider dedicated to delivering clean, safe, and reliable energy while advancing our goal of net-zero greenhouse gas emissions by 2050.