Commercial HVAC Technical Support Specialist

Responsibilities

• Provide technical support for commercial HVAC installation, startup, commissioning, service, and troubleshooting
• Diagnose equipment, wiring, controls, communication, and system-performance issues remotely
• Guide contractors and field technicians through troubleshooting steps and corrective actions
• Review wiring diagrams, control sequences, equipment submittals, specifications, and technical manuals
• Assist with BAS integration, DDC controls, BACnet communication, and cross-manufacturer coordination
• Support internal sales teams with technical product questions and equipment applications
• Coordinate with manufacturers and internal specialists on complex technical issues
• Document recurring issues and help improve product training and support processes

Requirements

• 5+ years of hands-on commercial HVAC service, controls, commissioning, startup, or field-support experience
• Experience as an HVAC Service Technician, Controls Technician, BAS Technician, Field Service Engineer, or similar
• Strong troubleshooting knowledge of commercial HVAC equipment and system applications
• Experience with chillers, rooftop units, VAV systems, or air handlers
• Ability to read wiring diagrams, control sequences, submittals, and technical manuals
• Understanding of BAS integration, DDC controls, and BACnet communication preferred
• High school diploma or GED required

Benefits

• Opportunity to transition field experience into a technical support career
• Exposure to a wide range of commercial HVAC equipment and control technologies
• Continued product and systems training
• On-site technical support role with less field travel than traditional service positions
• Professional growth within commercial HVAC products and systems support