Commercial HVAC Service Manager

Responsibilities

• Supervise a team of field service professionals, managing day-to-day priorities and optimizing resources.
• Forecast, monitor, and document financial performance against established plans.
• Meet with customers within the service territory to ensure satisfaction, retention, and identify new service opportunities.
• Recruit, interview, hire, and train technicians to meet workload demands and company standards.
• Review work orders, invoices, and time reports for accuracy to ensure efficient accounts receivable management.
• Resolve warranty issues, product recalls, and operational problems related to equipment.
• Develop career paths and training plans to build a best-in-class service team and minimize attrition.

Requirements

• High School Diploma or GED.
• 5+ years of experience in a Commercial HVAC Field Service role.
• 2+ years of experience with Microsoft Office (Word, Excel, Outlook).
• Valid and current Driver’s License (must be insurable by the company).
• Physical ability to climb ladders or use lift equipment over 8 feet and lift items up to 50lbs.

Preferred Qualifications

• 5–10 years of commercial HVAC service leadership or equivalent field service leadership experience.
• Strong working knowledge of commercial HVAC systems and service delivery models.
• Demonstrated leadership capability with the ability to develop teams and drive accountability.
• Technical aptitude regarding field diagnostics and service execution.
• Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms.

Benefits

• Comprehensive health care including Medical, Dental, and Vision.
• Retirement benefits and life insurance.
• Generous time off including paid vacation, sick days, personal leave, and holidays.
• Tuition assistance and various tax-advantaged spending accounts.

About the Company

Carrier is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Since inventing modern air conditioning in 1902, we have led the industry through cutting-edge advancements in temperature control, air quality, and transportation.