Commercial Excellence Manager

Responsibilities

• Lead sales target decomposition, performance tracking, and variance analysis to support decision-making.
• Build and optimize sales processes, SOPs, and cross-team collaboration mechanisms to identify and resolve bottlenecks.
• Drive sales productivity through incentive design, territory management, CRM adoption, and sales enablement.
• Manage pricing governance, including price list management and discount approval processes.
• Lead the Customer Service team to establish a proactive, customer-centric culture and ensure seamless order-to-delivery coordination.
• Partner with the General Manager to formulate commercial strategies using data-driven insights.
• Mentor and lead an integrated team of 6-8 direct reports across sales operations, customer service, and after-sales.

Requirements

• Bachelor's degree in Business, Management, Engineering, Mathematics, Statistics, or a related field.
• Minimum of 10 years of experience in Sales Operations, Sales Planning, or equivalent roles.
• At least 5 years of experience in a leadership capacity managing multi-functional teams.
• Proven success in implementing sales processes, CRM systems, and performance metrics.
• Strong analytical skills with proficiency in sales analytics, forecasting, and variance analysis.
• Proficiency in both business English and Mandarin to communicate effectively in a cross-cultural environment.
• Experience in a B2B environment or industrial manufacturing (e.g., plumbing, HVAC, water solutions) is highly preferred.

Preferred Qualifications

• Proficiency with data visualization tools.
• Hands-on experience with SQL or other data extraction tools for reporting and analysis.

About the Company

Watts Industries is a global leader dedicated to providing high-quality water solutions and industrial components. We foster a culture of continuous improvement and data-driven decision-making to drive scalable growth across international markets.