Commercial Excellence & Customer Experience Manager

Responsibilities

• Drive continuous improvement of customer journeys across the commercial funnel
• Translate customer insights data and feedback into actionable initiatives
• Identify friction points, conversion barriers and growth opportunities across customer touchpoints
• Monitor funnel performance, lead progression and conversion across the division
• Drive best practices for lead management and collaboration between Marketing and Sales
• Leverage CRM, marketing and commercial data to support fact-based decision making
• Build visibility around customer, campaign and funnel performance through reporting and analytics

Requirements

• Bachelor's or master’s degree in Marketing, Business, Analytics, Economics, Engineering, Service Design, Information Systems or a related field
• +3 years of experience within customer experience, commercial excellence, growth marketing, analytics or related disciplines
• Strong analytical capabilities and ability to translate data into actionable business recommendations
• Experience working with CRM platforms, customer data and marketing performance measurement
• Strong communication and stakeholder management skills
• Professional proficiency in English, written and spoken

Preferred Qualifications

• Experience from consulting, agency environments, international organizations or sales companies