Commercial Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and finalize job details for processing
• Ensure customer COD payments are collected prior to job completion
• Manage technicians' schedules, completed job tickets, and open tickets for materials and billing
• Run, review, and manage department reports to ensure customer expectations are met
• Assist with billing paperwork and customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse

Requirements

• Experience using Microsoft Office Suite
• Experience in dispatch or high-volume administration preferred
• Excellent communication skills with a focus on customer service
• Strong time management, organization, and multitasking abilities
• Professional representation of the company

Benefits

• Comprehensive medical, dental, and vision coverage available first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account and Flexible Spending Account options
• Voluntary supplemental life and critical illness coverage
• Employee discounts for immediate family
• Competitive compensation with annual performance reviews

About the Company

DH Pace is a family-owned, privately held business and industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. With annual sales over $1 billion and 60+ offices across the United States, DH Pace is celebrating its 100th anniversary in 2026.