Commercial Customer Success Manager

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value customer accounts.
• Leverage deep analytics and business intelligence expertise to guide customers in optimizing their use of the Sigma platform.
• Develop and implement strategies to maximize Net Dollar Retention (NDR) through upselling, cross-selling, and churn reduction.
• Serve as a customer advocate by bridging the gap between users and the product team to drive feature enhancements.
• Collaborate with customers to create and execute success plans aligned with their specific business objectives.
• Design and deliver educational initiatives, including training sessions and workshops, to increase product adoption.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 4+ years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical and problem-solving skills with the ability to use data to solve complex challenges.
• Proven ability to manage and grow customer accounts with a focus on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms (e.g., Snowflake, Databricks, Redshift, BigQuery).
• Experience with ETL processes and implementing production business intelligence solutions.
• Previous experience working in a startup environment.

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog-friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace. Trusted by over 2,000 customers, including AMD, Duolingo, and JPMorgan Chase, Sigma is a rapidly growing leader in the analytics space.