Commercial Customer Service Representative

Responsibilities

• Act as the first point of contact for customers in the dealership
• Receive and greet customers and direct them to the appropriate department
• Handle telephone and in-person inquiries
• Manage service and appointment scheduling for the workshop
• Record customer complaints and forward them to the responsible employee or supervisor
• Process customer orders
• Maintain customer data

Requirements

• Completed commercial training (e.g., in an automotive dealership or hotel)
• Strong service and customer orientation
• Organizational talent with a conscientious and structured way of working
• Excellent manners, independence, and reliability
• Strong communication skills and interpersonal skills
• Proficient in MS Office

Benefits

• Permanent employment contract
• Christmas and vacation bonuses
• 30 days of vacation per year
• Collegial team with flat hierarchies
• Pleasant and flexible working conditions
• Practical further training
• Subsidized work clothing
• Attractive employee conditions for vehicle purchases
• Employee discounts for sports, health, and leisure
• Rhein Benefits: Job Rad, company pension scheme, and additional insurance
• Team events, summer parties, and Christmas celebrations

About the Company

Autohaus Rhein Gruppe is one of the leading providers of BMW and MINI vehicles and services in Germany, with approximately twenty locations across Bavaria and Baden-Württemberg.