Commercial Corporate Counsel

Responsibilities

• Draft, review, and negotiate enterprise SaaS agreements including MSAs, Order Forms, ELAs, NDAs, and DPAs
• Serve as the primary legal point of contact for Sales and Solutions Engineering teams
• Negotiate inbound vendor, procurement, and professional services agreements
• Manage and improve contract templates, playbooks, and fallback positions
• Provide legal guidance on GDPR, UK GDPR, and applicable data protection regulations
• Support responses to customer security and privacy due diligence questionnaires
• Advise on EMEA subsidiary governance, corporate maintenance, and local regulatory matters
• Advise on employment law matters in coordination with local external counsel

Requirements

• Qualified lawyer with an active legal qualification in your country of residence
• Approximately 5 years of post-qualification experience
• Experience in-house at a technology, SaaS, or software company
• Expertise in commercial contract negotiation (SaaS, MSAs, partner/channel structures)
• Strong working knowledge of GDPR and experience negotiating DPAs
• Fluency in English at a professional legal standard
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Proficiency in a second European language (French, German, Portuguese, Spanish, Italian, or Dutch)
• Experience with partner ecosystem legal structures (reseller, referral, ISV, GSI, or OEM)
• Familiarity with enterprise procurement processes and RFP/RFQ workflows
• Exposure to AI-related legal considerations and the EU AI Act
• Experience with legal technology platforms like Ironclad, Juro, or Salesforce

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), Talkdesk builds AI-first solutions that put empathy, trust, and transparency at the center of every interaction.