Commercial Account Manager

About the Company

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics
• Maintain strong forecasting discipline and pipeline visibility

Requirements

• 5+ years in account management, account executive, renewals, or similar roles with direct revenue ownership
• Proven track record of renewing, retaining, and growing revenue
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills
• Highly self-motivated and organized

Preferred Qualifications

• Sales, SDR/BDR, or account executive experience
• Experience in subscription-based SaaS or recurring-revenue environments
• Experience with a consultative, strategic sales motion

Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO