Commerce Consultant

Responsibilities

• Lead the operational build and delivery of customer experience (CX) toolboxes across global markets
• Define project scopes and create detailed briefs based on strategic direction
• Populate toolboxes with approved strategy, content, guidance, and execution details
• Conduct onboarding sessions with markets and handle queries from eCommerce leads
• Collect and consolidate market feedback to support decision-making
• Audit market executions and review live pages against toolbox guidance to ensure quality
• Support the setup of A/B testing, personalization campaigns, and messaging matrices
• Coordinate with UX, development teams, and agencies to ensure cross-channel alignment

Requirements

• 0-2 years of professional experience
• Strong organizational skills and ability to manage multiple deliverables
• Proven stakeholder management capability
• Basic analytical skills for data consolidation and market feedback analysis
• Familiarity with digital CX, eCommerce, or UX principles
• Proactive communication skills and ability to work in a fast-paced environment

About the Company

Dentsu is a global leader in innovation, helping brands reach, engage, and nurture relationships with audiences. For over 120 years, we have driven a multiplier effect for clients through Integrated Growth Solutions, underpinned by our promise to innovate to impact.