Collector

Responsibilities

• Call on delinquent customers to identify root causes of delinquency and establish resolution plans for past due balances.
• Initiate verbal and written correspondence with customers and field sales to enhance corporate cash flow.
• Analyze portfolios to identify accounts requiring third-party collection placement or bankruptcy processes.
• Evaluate account statuses to initiate credit suspensions and work with Sales to ensure payment.
• Identify causes for customer deductions and recommend operational changes to reduce recurring issues.
• Collaborate with Billing and Customer Service to ensure contractual requirements are met to avoid payment delays.
• Maintain a positive, service-oriented attitude to improve customer relationships.

Requirements

• Associate's Degree in Business Management, Accounting, Banking & Finance, Liberal Arts, or equivalent work experience.
• Minimum of 2 years of B2B collections experience.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and other complex formulas.

Preferred Qualifications

• Two or more years of experience specifically as a collector or deep working knowledge of collection policies.
• Ability to adapt to various customer portals and internal software systems.
• Proficiency in other Microsoft Office applications.
• Minimum typing speed of 40 wpm.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• Paid time off policies and paid volunteering opportunities.
• Tuition reimbursement.
• Participation in an employer-sponsored 401(k) plan.

About the Company

Veolia is a global leader in optimized resource management, providing a full spectrum of water, waste, and energy management services. As the top-ranked environmental company in the United States, Veolia helps commercial, industrial, healthcare, and municipal customers throughout North America manage their environmental impact through innovative technology and expertise.