C
Posted 10 hours ago
Collections Supervisor
CPI SecurityCollections Supervisor
Requirements
Bachelor's degree in Business or Finance, 7+ years contact center experience, Salesforce experience, Collections management experience
Skills
SalesforceCRM
About the role
Responsibilities
- Lead, mentor, and develop the collections team to ensure high performance
- Set clear performance expectations and provide regular feedback
- Ensure collection activities comply with company policies, SOPs, and regulatory requirements
- Identify and address customer and employee friction points in the collections process
- Monitor and analyze collections performance metrics and KPIs
- Prepare and present regular reports to senior management
- Manage risks associated with collections and implement mitigation measures
Requirements
- Bachelor's degree in Business, Finance, or a related field
- 7+ years of contact center experience including dialer activity
- Proven experience in collections management
- Experience with Salesforce and billing systems
- Strong leadership and team management skills
- Knowledge of relevant laws and regulations governing collections
- Proficiency in using collections software and CRM systems
About the Company
CPI Security is a security provider focused on integrity, customer commitment, innovation, and teamwork.
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CPI Security · Charlotte
