Collections Specialist

Responsibilities

• Deal with inbound and outbound telephone calls regarding early and late stage arrears on regulated and unregulated accounts
• Listen to and question customers to understand the root cause of their financial situation
• Resolve customer enquiries aiming for first contact resolution
• Identify and attempt to resolve potential customer complaints
• Identify vulnerable customers and arrange appropriate support or signposting to external organisations

Requirements

• Proven experience in Collections and Recoveries
• Experience assessing affordability
• Ability to handle vulnerable customers with empathy
• Strong understanding of positive customer outcomes
• Excellent attention to detail and ability to work under pressure

Preferred Qualifications

• Experience specifically within mortgage collections

Benefits

• 26 days holiday plus birthday off (increasing to 30 days)
• Discretionary annual bonus and Shared Reward Bonus
• Matched pension contribution
• Health cash plan and Private medical insurance
• Life assurance and Critical illness cover
• Free access to company holiday homes
• Travel season ticket loans and Ride to work scheme
• Free local gym access and local discounts

About the Company

Together has helped thousands of people, businesses and professionals unlock their property ambitions for over 50 years through mortgages and secured loans. Based in Cheadle, Cheshire, our 900 colleagues support customers throughout the UK, backed by a £7 billion loan book.