Collections Specialist

Responsibilities

• Manage a portfolio of assigned accounts receivable
• Identify and resolve problems that may delay cash collection
• Meet and/or exceed assigned collection targets
• Research, identify, and resolve unapplied payments
• Review contracts, orders, and invoices to reconcile and resolve customer disputes
• Ensure timely follow-up and regular updates to accounts receivable collection notes
• Manage the production and distribution of weekly reports on Top Accounts for leadership teams

Requirements

• 2-3 years of experience in credit card, cash collections, or accounts receivable portfolios
• Solid understanding of billing, collections, and receivable procedures
• Proficiency in Microsoft Office (Excel, Word, Outlook) and NetSuite
• Strong written and verbal communication skills
• Exceptional attention to detail and accuracy
• Excellent customer service and interpersonal skills
• Ability to work extended hours for month-end and quarter-end closing

Preferred Qualifications

• 4-year college degree in accounting, finance, or business management

About the Company

SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.