Collections Specialist

Responsibilities

• Manage a high-volume portfolio of customer accounts across the US, Canada, and international markets
• Conduct proactive collection activities via email and phone to secure payments
• Analyze aging reports and prioritize collection efforts based on risk and account exposure
• Manage the daily credit hold dashboard in SAP by reviewing blocked orders and making release decisions
• Investigate and resolve invoice disputes, deductions, short payments, and pricing discrepancies
• Collaborate with Sales, Customer Service, and Cash Applications teams to resolve customer concerns
• Negotiate payment arrangements within company guidelines
• Monitor customer payment trends and identify elevated credit risks
• Maintain accurate documentation of collection activities and customer communications
• Reconcile customer accounts and research unapplied cash

Requirements

• Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment
• High school diploma or equivalent required
• Strong proficiency in Microsoft Excel, Outlook, and Word
• Strong analytical and problem-solving skills
• Excellent organizational skills for high-volume, fast-paced environments
• Effective verbal and written communication skills

Preferred Qualifications

• Associate or bachelor’s degree
• Experience with SAP or other ERP systems

About the Company

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others.