Collections Specialist

Responsibilities

• Contact customers via phone, email and mail to collect outstanding balances
• Negotiate payment arrangements and settlements within company guidelines
• Monitor current payment arrangements to ensure timely payments
• Submit accounts to third-party collections when appropriate
• Provide weekly reports on collection activities
• Stay up-to-date on collection laws and company policies to ensure compliance
• Record activities using the internal financial database
• Deliver precise and up-to-date status updates to clients
• Conduct skip tracing on missing clients
• Maintain a professional demeanor and provide excellent customer service

Requirements

• Minimum five years of experience in unsecured debt collections
• Bilingual in Spanish and English
• Familiarity with state and federal regulations relating to collection procedures
• Exceptional negotiation skills
• Proven success in agency or bad debt recovery
• Strong verbal and written communication skills
• Proficient in Outlook, Excel, and Word

Preferred Qualifications

• Experience with Multifamily Property Management
• Knowledge of Yardi

Benefits

• Paid Holiday, Sick, and Vacation Time
• Health, Dental, Vision, and Life Insurance
• 401k Plan
• Healthcare Spending or Reimbursement Accounts

About the Company

Cirrus Asset Management is dedicated to providing exceptional property management services to property owners and residents alike, driven by integrity, empowerment, and exceptional customer service.