Collections Operations Specialist

About the Company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

Responsibilities

• Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication
• Balance customer’s ability to pay, reconcile customer payments, and Ramp’s risk appetite to negotiate payment plans
• Utilize and build tools to help manage your portfolio efficiently
• Ensure operational excellence by meeting team KPIs and SLAs

Requirements

• Minimum 3 years of experience in collections, recoveries or credit risk management operations
• Strong background in customer support via phone and email
• Experience with collecting on commercial financial products like credit cards or loans
• Excellent written and verbal communication skills
• Investigative and critical thinking skills
• BA/BS or equivalent experience
• Proven analytical and problem-solving skills with strong attention to detail
• Strong negotiation and organizational skills

Preferred Qualifications

• Experience in high growth startups
• Experience working in fintech
• Experience in SMB or Commercial collections

Benefits

• Flexible PTO
• Health, dental, and vision insurance
• 401(k) with employer match
• Parental leave
• Home-office equipment and wellness stipends