Collections Officer

About the Company

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We provide business financing to small and medium-sized enterprises (SMEs) and payment solutions to SMEs and consumers.

Responsibilities

• Manage collections of assigned portfolios by executing strategies and negotiating payments, restructuring, and settlements
• Contact delinquent customers via calls and emails to drive collections and maintain relations
• Engage with Sales stakeholders to identify and resolve issues impacting collections, such as disputes or contract issues
• Prepare and submit monthly reports and forecasts, including analysis of delinquent customers
• Handle special projects and identify opportunities to improve processes, procedures, or tools
• Maintain up-to-date standard work documents

Requirements

• Diploma or Bachelor’s degree in accounting, business management, or a similar field
• Ability to work with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication, negotiation, and persuasion skills
• Ability to be polite and compassionate while maintaining confidence
• Fresh graduates are welcome to apply

Benefits

• Flexible paid vacations and observed holidays
• Medical insurance coverage for employees and dependents
• Mental health and wellness initiatives
• Company laptop and tech support