Collections Officer

Responsibilities

• Manage collection activities via telephone calls, emails, and house visits
• Achieve daily productivity standards for call attempts and customer promises to pay
• Apply negotiation strategies to recover overdue outstanding amounts
• Analyze errant cases to recommend and initiate appropriate courses of action
• Update the collection system immediately following all collection activities
• Generate reminders for outstanding payments

Requirements

• Experience in collections, accounts receivables, contact center, or customer service
• Strong negotiation and communication skills
• Ability to communicate effectively in English
• Strong organizational and time management skills
• Ability to work independently and thrive in a fast-paced environment
• Fresh graduates are welcome to apply

Preferred Qualifications

• Ability to converse in Mandarin is an advantage

About the Company

Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, helping individuals take financial control and businesses make smarter decisions.