Collections Analyst

Responsibilities

• Manage collection of outstanding customer payments as part of the Order to Cash (O2C) team
• Contact customers via phone, email, and other channels to ensure timely payments based on aging reports
• Collaborate with the O2C team to manage customer payments, deductions, and dispute resolution
• Escalate issues to local finance and operations teams when necessary
• Maintain accurate records of customer payment statuses and complete reconciliations
• Participate in process improvement initiatives to enhance collection processes and ensure policy compliance

Requirements

• High school diploma (Bachiller académico) required
• Technical, technological, or professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields (desirable)
• Previous experience with international B2B customers (preferred)

About the Company

SGS is the world’s leading company in inspection, verification, testing, training, and certification, recognized as the global benchmark for quality and integrity.