Collections Advisor

Responsibilities

• Take full ownership of day-to-day collection escalation tickets and coordinate with cross-functional teams for timely resolution.
• Conduct in-depth Root Cause Analysis (RCA) for all regulatory and legal escalations.
• Draft professional, accurate, and compliant responses via Salesforce and email.
• Identify systemic issues within the collection flow and suggest process improvements to mitigate future risks.
• Perform daily quality support tasks, including call audits, transcript reviews, and monitoring chat/email interactions to ensure regulatory adherence.

Requirements

• At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes.
• Native or professional fluency in both Arabic and English.
• Strong analytical skills with the ability to perform Root Cause Analysis (RCA) and document findings clearly.
• Proficiency with CRM tools (such as Zendesk or Salesforce) and high comfort level with Excel or Google Sheets.

Preferred Qualifications

• Previous experience in the Fintech or Buy Now, Pay Later (BNPL) sector.
• Basic understanding of SAMA and CBUAE regulations regarding debt collection.
• A customer-first attitude when managing difficult financial conversations.

About the Company

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region. As Saudi’s first fintech unicorn, we are on a mission to build the most customer-centric financial super-app on earth, serving millions of users and partnering with leading global brands like Amazon, IKEA, and SHEIN.