Collections Advisor

Responsibilities

• Conduct payment collection activities via telephone, letter, text, and email to minimize loss and maintain optimal delinquency ratios.
• Negotiate alternate payment arrangements, including amended terms and settlements, in accordance with Bank policies.
• Resolve inbound customer inquiries, concerns, and complaints regarding loan contracts in arrears.
• Identify risks associated with assigned accounts and execute prompt actions to secure the Bank's position.
• Ensure all activities comply with governing regulations, internal policies, and operational risk frameworks.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank services.

Requirements

• Previous experience in a collections or customer service capacity, primarily utilizing the telephone.
• Experience managing and collecting on delinquent or overdue accounts within the financial services industry.
• Proficiency with Microsoft operating systems, including Word, Excel, and Outlook.
• Bilingual fluency in both English and French is required to collaborate with various teams and clients.

Preferred Qualifications

• Understanding of predictive dialer equipment and payment collection systems.

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management, and capital markets.