Collections Advisor

Responsibilities

• Manage a portfolio of customer accounts through outbound calls and inbound inquiries to collect outstanding balances
• Negotiate payment arrangements and schedules that balance customer needs with company objectives
• Handle customer queries professionally, providing accurate information regarding account status and payment options
• Maintain detailed records of all communications and actions taken on customer accounts
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or management as needed
• Ensure compliance with company policies and regulatory requirements during all collections activities
• Meet individual and team performance targets to contribute to the overall success of the credit department

Requirements

• Minimum of 1 year of experience in collections, customer service, or a related field
• Strong communication and interpersonal skills with the ability to handle challenging conversations tactfully
• Good organizational and time management skills with high attention to detail
• Basic knowledge of collections processes and relevant regulatory requirements
• Ability to work effectively with collections software and data entry systems

About the Company

Radius Limited is an ambitious, forward-thinking global business providing transformative solutions in sustainable mobility, connectivity, and technology. Since 1990, we have focused on helping businesses of all sizes adapt to the future through innovation and a core commitment to sustainability.