Collections Administrator

Responsibilities

• Liaise with the US-based Revenue Accounting team to ensure invoices are available for review and distribution
• Distribute invoices and upload credit memos into online customer portals
• Monitor and maintain the team email inbox
• Update tracking spreadsheets for daily cash receipts and produce monthly cash receipt forecasts
• Provide first-line support for invoice revisions, including address changes and PO updates
• Provide statements of account and invoice copies to customers
• Manage collections responsibilities for selected clients
• Collaborate with Client Support Managers, Project Managers, and Sales Support teams

Requirements

• Intermediate Excel skills and proficiency in MS Word
• Experience using Oracle Financials
• Strong financial background
• Excellent interpersonal, written, and telephone communication skills
• Additional language skills are an advantage

Benefits

• Highly competitive compensation, benefits, and rewards programs
• An inclusive, people-first work environment with work/life balance initiatives
• Access to employee resource groups and social events
• Opportunities for professional development and continuous learning

About the Company

FICO is a leading global analytics software company that helps businesses in over 100 countries make better decisions through big data, artificial intelligence, and machine learning. From credit scoring to fraud detection, FICO's solutions are used by some of the world's largest financial institutions and retailers.