Collection Specialist

Responsibilities

• Monitor customer accounts and identify overdue balances to ensure timely payments.
• Contact customers via phone and email to follow up on outstanding invoices and negotiate payment arrangements.
• Investigate and resolve billing discrepancies and invoice disputes in coordination with Sales, Operations, and Finance teams.
• Maintain accurate records of collection activities, customer communications, and payment commitments.
• Prepare aging reports and provide regular updates on collection status and delinquent accounts.
• Reconcile customer accounts and ensure proper allocation of payments.
• Support month-end closing activities related to accounts receivable.
• Escalate high-risk or significantly overdue accounts to management when necessary.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2+ years of experience in collections, accounts receivable, or credit control, preferably in a B2B environment.
• Proficiency in Microsoft Excel and experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Strong understanding of accounts receivable processes and collection techniques.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and prioritize workload effectively.

Preferred Qualifications

• Experience working within a service-based industry.
• Knowledge of credit management and customer account reconciliation.
• Familiarity with aging analysis and cash flow reporting.

About the Company

Master Works is a leading organization dedicated to excellence in professional services, focused on supporting business growth through efficient financial management and operational support.