Collection Specialist I

Responsibilities

• Manage upwards of 100 calls daily, providing comprehensive support for various financial products
• Act as the first point of contact for clients, building strong relationships through empathetic and respectful communication
• Navigate multiple computer systems efficiently to interpret customer needs and deliver insights
• Follow all regulatory and departmental practices and procedures diligently
• Solve problems and present effective solutions to customers in a fast-paced call center environment
• Work both independently and collaboratively to achieve team goals and drive business success

Requirements

• At least 1 year of experience in customer interaction (phone or face-to-face settings)
• Strong communication, negotiation, information gathering, and decision-making skills
• Proficiency in computer literacy and the ability to multitask across different systems
• Ability to manage complex interactions with composure, empathy, and sound judgment
• High school graduate, K-12 graduate, or completed at least 2 years of college
• Flexibility to work various shifts, including evenings, weekends, or night shifts

Preferred Qualifications

• Developing ability to use data to understand business issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

About the Company

JPMorganChase is a leading global financial services firm that delivers exceptional customer service and innovative solutions to valued customers worldwide.