Collection Representative

Responsibilities

• Handle a high volume of inbound and outbound collection calls with professionalism and empathy
• Negotiate payment solutions in accordance with federal, state, and client compliance requirements
• Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals
• Utilize collection systems to document activity, schedule follow-ups, and track account progress
• Research and verify account details through regulatory and data sources
• Participate in training sessions and meetings to support continuous improvement

Requirements

• Excellent verbal and written communication skills
• Strong negotiation and problem-solving abilities
• Ability to manage time effectively and stay organized in a fast-paced environment
• Must adhere to all state, federal, and client compliance guidelines

Preferred Qualifications

• Previous experience in collections, sales, telemarketing, or a call center environment

Benefits

• Competitive hourly pay ($18–$20/hour)
• Monthly performance bonuses
• No weekend work
• Supportive team environment and ongoing training
• Opportunities for career growth and professional development

About the Company

American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients.