Collection Center Manager

Responsibilities

• Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies to meet targets.
• Drive the collections process for the assigned cluster, monitoring KPIs such as resolution rates and delinquency buckets.
• Take ownership of portfolio delinquency rates and implement strategies to control roll rates and minimize overdue payments.
• Develop and execute tailored collections strategies based on data analysis and portfolio health.
• Ensure strict adherence to internal policies, standard operating procedures (SOPs), and regulatory guidelines.
• Conduct daily monitoring and regular reviews of the delinquent portfolio, preparing performance reports and proposed solutions.

Requirements

• Graduate degree in a relevant field.
• 5+ years of experience in collections.
• 1-2 years of experience in a team lead or supervisory role.
• Prior experience working in a Bank, NBFC, or Fintech company.
• Strong analytical skills to use data for decision-making and process improvement.
• Excellent communication and leadership skills to motivate teams and interact with senior management.

Benefits

• Comprehensive insurance coverage including Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs including an Employee Assistance Program and onsite medical support.
• Parental support including maternity, paternity, adoption, and day-care assistance.
• Mobility benefits such as relocation and travel support.
• Retirement benefits including PF contributions, Gratuity, and NPS.
• Additional perks like higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and a network of over 40 million merchants. The company's ecosystem includes financial services like insurance, lending, and wealth management, as well as new consumer tech businesses. PhonePe is committed to unlocking the flow of money and providing equal opportunities for all Indians to accelerate their progress.