Collaboration Services Analyst

Responsibilities

• Set up, install, operate, and troubleshoot audio-visual equipment and collaboration technologies including Zoom, Microsoft Teams, and Cisco Rooms.
• Provide technical support and stand-by assistance for live events, townhall meetings, webinars, and video conferences.
• Perform sound checks and dry runs for meetings to ensure seamless execution.
• Manage room scheduling software and maintain an accurate inventory of conference room technology and supplies.
• Act as a second-level technical resource to resolve customer problems and provide leadership to local IS resources.
• Maintain the operational availability of technology-related equipment, including laptops, desktops, and network infrastructure.
• Log AV fault tickets with vendors and liaise through to resolution.

Requirements

• Minimum 2 years of technical or AV support experience.
• Experience providing technical support in a Legal or Professional Services environment.
• Proficiency with collaboration tools such as Zoom (including Zoom Rooms) and/or Microsoft Teams.
• Experience with Cisco Video Conferencing equipment.
• Hands-on experience with audio-visual technologies such as Crestron, Q-SYS, or Extron.
• Strong customer service skills with the ability to remain calm under deadline pressure.
• Proficiency with the Microsoft Office suite.
• Ability to work overtime as necessary to support firm requirements.

Benefits

• Health care coverage.
• Retirement benefits.
• Paid time off, including sick time and vacation.
• Parental leave.
• Basic life insurance.
• Flexible Spending Accounts.
• Discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.