Collaboration Services Analyst

Responsibilities

• Provide technical audio-visual support for meetings, presentations, and live events such as townhalls and webinars
• Set up, install, operate, and troubleshoot audio-visual equipment and collaboration technologies including Zoom, Cisco Rooms, and MS Teams
• Perform sound checks and provide standby support for video conferences to ensure seamless execution
• Manage conference room equipment inventory and order necessary supplies like chargers, adapters, and batteries
• Administer room scheduling software and log AV fault tickets with vendors through to resolution
• Act as a second-level technical resource to resolve customer problems and provide leadership to local IS resources
• Maintain operational availability of technology-related equipment including laptops, desktops, and network infrastructure

Requirements

• Minimum 2 years of technical or AV support experience
• Experience with Zoom (including Zoom Rooms) or MS Teams
• Experience with audio-visual technologies such as Crestron, Q-SYS, or Extron
• Experience with Cisco Video Conferencing equipment
• Proficiency with the Microsoft Office suite
• Strong customer service, interpersonal, and verbal communication skills
• Ability to remain calm and prioritize multiple projects under deadline pressure

Preferred Qualifications

• Experience providing IS support within a legal or professional services environment

Benefits

• Competitive annual compensation range of $80,000 - $90,000
• Comprehensive health care and retirement benefits
• Paid time off, including sick time and vacation
• Parental leave and basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.