Coach & Consultant

Responsibilities

• Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
• Draft and manage official communications to the sales and service network
• Create and deliver PowerPoint presentations on CE-related topics
• Support the CE department in the analysis and design of incentive schemes
• Design, manage, and deliver virtual coaching sessions on CE topics
• Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
• Develop and deliver training modules for internal field staff and the Sales & Service network
• Deliver classroom-based behavioral training on soft skills
• Conduct potential analysis and gap analysis

Requirements

• Advanced knowledge of the automotive industry
• Strong analytical skills for evaluating qualitative sales and service KPIs
• Proven experience with Dealer Management Systems (DMS)
• Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
• University degree
• Proficiency in English and Italian
• Minimum 2 years of experience in data analysis and reporting roles
• Availability to travel across the national territory

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients transform operations in Sales Performance, Repair Optimization, and Consumer Engagement.