CMDB Administrator

Responsibilities

• Administer and maintain CMDB platforms, including configuration of datasets, class models, metadata, and scheduled jobs
• Support automated discovery sources and ensure the accuracy of ingested Configuration Item (CI) data
• Manage integrations with additional systems of record such as Flexera and MS-SQL
• Configure and maintain normalization rules for product names, manufacturers, and categorization
• Manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes
• Perform routine CMDB audits, gap analysis, and remediation of CI data issues
• Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns
• Maintain technical documentation, runbooks, and administrator guides
• Provide impact analysis and CI dependency insight to service owners to support ITSM processes

Requirements

• 3–5 years of experience with CMDB administration, ITSM tools, or IT infrastructure
• Proficiency with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines
• Strong understanding of reconciliation, normalization, and CMDB data models
• Strong analytical, troubleshooting, and documentation skills
• Ability to translate technical issues for non-technical stakeholders

Preferred Qualifications

• ITIL Foundation, CHAMP, and/or CSAM certifications
• Experience with automation or scripting using Python or PowerShell
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field

Benefits

• Health coverage including medical, dental, and vision
• 401(K) saving plans with company match and Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs and employee discounts

About the Company

Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees helping more than 18 million members. We are a service-driven organization dedicated to delivering legendary service and providing members with peace of mind and value.