Cluster Front Office Manager

Responsibilities

• Manage the front office team and lead by example
• Ensure all aspects of the guest journey and experience are delivered to the highest level
• Manage budgets and inventory
• Work proactively to ensure guest satisfaction and smooth running of the front office department
• Handle guest complaints with a professional demeanor
• Oversee staff training and development
• Manage staff scheduling and workflow

Requirements

• Proven ability to drive guest satisfaction
• Experience managing and motivating a front desk team
• Solid understanding of check-in/check-out procedures, reservation management, and guest billing
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to resolve issues in a fast-paced environment

Benefits

• Up to 53% off stays as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on Breakfast, Food & Beverage, Spa, and more
• Career development and growth opportunities

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.