Cluster Collections Manager

Responsibilities

• Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies to meet targets.
• Drive the collections process for the assigned cluster, monitoring KPIs such as resolution rates and delinquency buckets.
• Take ownership of portfolio delinquency rates and implement strategies to control roll rates and minimize overdue payments.
• Develop and execute tailored collections strategies based on data analysis and portfolio health.
• Ensure strict adherence to internal policies, standard operating procedures (SOPs), and regulatory guidelines.
• Conduct daily monitoring and regular reviews of the delinquent portfolio, preparing performance reports and proposed solutions.

Requirements

• Graduate degree in a relevant field.
• 5+ years of experience in collections.
• 1-2 years of experience in a team lead or supervisory role.
• Prior experience working in a Bank, NBFC, or Fintech company.
• Strong analytical skills to use data for decision-making and process improvement.
• Excellent communication and leadership skills to motivate teams and manage stakeholders.

Benefits

• Comprehensive insurance coverage including Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs including an Employee Assistance Program and onsite medical support.
• Parental support including maternity, paternity, adoption, and day-care assistance.
• Mobility benefits including relocation and travel support.
• Retirement benefits such as PF contributions, Gratuity, and NPS.
• Additional perks like higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and a network of over 40 million merchants. The company's ecosystem extends beyond payments into insurance, lending, wealth management, and hyperlocal e-commerce, aiming to unlock the flow of money and access to services for every Indian.