Cluster Collections Manager

Responsibilities

• Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies to meet cluster targets.
• Monitor key performance indicators (KPIs) including resolution rates and delinquency buckets to ensure operational efficiency.
• Take ownership of the portfolio's delinquency rates and implement strategies to control roll rates and minimize overdue payments.
• Develop and execute tailored collections strategies based on data analysis and portfolio health.
• Ensure strict adherence to internal policies, standard operating procedures (SOPs), and regulatory guidelines.
• Conduct daily monitoring and regular reviews of the delinquent portfolio, preparing performance reports and proposed solutions.

Requirements

• Graduate degree in a relevant field.
• 5+ years of experience in collections.
• 1-2 years of experience in a team lead or supervisory role.
• Background in Banking, NBFC, or Fintech is highly preferred.
• Strong analytical skills to drive decision-making and identify process improvements.
• Excellent communication and decision-making skills under pressure.

Benefits

• Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs including Employee Assistance and onsite medical support.
• Parental support including maternity, paternity, and adoption assistance.
• Mobility benefits including relocation and travel support.
• Retirement benefits including PF contributions, Gratuity, and NPS.
• Additional perks such as higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and 40 million merchants. The company's ecosystem includes financial services like insurance, lending, and wealth management, as well as new consumer tech businesses. PhonePe is committed to unlocking the flow of money and providing equal opportunities for all Indians to accelerate their progress.