Cluster Collection Manager

Responsibilities

• Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies to meet targets.
• Drive the collections process for the assigned cluster, monitoring KPIs such as resolution rates and delinquency buckets.
• Take ownership of portfolio delinquency rates and implement strategies to control roll rates and minimize overdue payments.
• Develop and execute tailored collections strategies based on data analysis and portfolio health.
• Ensure strict adherence to internal policies, standard operating procedures (SOPs), and regulatory guidelines.
• Conduct daily monitoring and regular reviews of the delinquent portfolio, preparing performance reports and proposed solutions.

Requirements

• Graduate degree in a relevant field.
• 5+ years of experience in collections.
• 1-2 years of experience in a team lead or supervisory role.
• Prior experience working in a bank, new-age NBFC, or Fintech company.
• Strong analytical skills and the ability to use data to drive decision-making.
• Excellent communication and leadership skills to motivate a high-performing team.

Benefits

• Comprehensive insurance coverage including Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs including an Employee Assistance Program and onsite medical support.
• Parental support including maternity, paternity, adoption, and day-care assistance.
• Mobility benefits such as relocation and travel support.
• Retirement benefits including PF contributions, Gratuity, and NPS.
• Additional perks like higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and a network of over 40 million merchants. The company's ecosystem includes financial services like insurance, lending, and wealth management, as well as hyperlocal e-commerce and app store businesses. PhonePe is committed to unlocking the flow of money and providing equal financial opportunities to all Indians.