CLS Trainer

Responsibilities

• Deliver and evaluate soft and technical skills training for all aspects of client training
• Create, facilitate, and revise training materials and documents to equip staff with fundamental knowledge
• Facilitate multi-week new hire training, nesting, and blended learning experiences
• Supervise and coach learners in nesting and BQM environments to help them meet performance metrics
• Oversee new hire progression and implement appropriate training solutions and feedback
• Maintain accurate reporting and establish strong communication with clients and team members

Requirements

• Bachelor's degree in any field (Major in Education or Communication preferred)
• At least 2 years of experience working as a trainer
• Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
• Strong English verbal and written communication skills
• Ability and willingness to work shifting or graveyard schedules

Preferred Qualifications

• Strategic mindset in developing solutions and process improvements

About the Company

Sutherland is a group of driven and hard-working individuals dedicated to helping clients succeed. We are seeking attentive and goal-oriented professionals to join our team and build fulfilling careers.