Cloud Support Engineer

Responsibilities

• Respond to customer requests via phone, chat, and ticketing systems in a fast-paced support environment
• Troubleshoot and reproduce complex technical issues, collaborating with engineering and product teams to drive resolution
• Build strong relationships with Premier and Enterprise customers to understand their unique cloud environments
• Participate in routine health check meetings with Enterprise customers to ensure platform optimization
• Develop and maintain technical documentation and knowledge base articles
• Provide product feedback to engineering teams based on recurring customer pain points and feature requests
• Educate customers on best practices for using the Clumio platform effectively

Requirements

• 3-5 years of experience with cloud platforms including AWS, GCP, or Azure
• 1-2 years of experience in Backup and Disaster Recovery methodologies
• Deep understanding of IAM concepts, computing, storage, and databases within cloud environments
• Working knowledge of Terraform or other Infrastructure-as-Code (IaC) tools
• Cloud Associate-level certification (AWS or GCP)
• Ability to work US East and EMEA business hours

Preferred Qualifications

• Experience in enterprise support or customer-facing technical roles within cloud or data protection domains
• Experience leading technical discussions, troubleshooting sessions, and post-incident reviews
• Exposure to Technical Account Management (TAM) or Professional Services responsibilities
• Familiarity with automation and scripting to improve operational efficiency

About the Company

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. For over 25 years, more than 100,000 organizations have relied on Commvault to reduce risks and improve governance through its AI-powered data protection platform.