Cloud Resiliency Engineer

Responsibilities

• Assess the resiliency posture of customer environments from both technical and operational perspectives
• Evaluate the effectiveness of disaster recovery (DR) plans, business continuity (BC) strategies, and Major Incident Response Plans (MIRPs)
• Conduct in-depth technical analysis of cloud infrastructure, application dependencies, observability configurations, and failover capabilities
• Review and enhance MIRPs, including escalation protocols, incident communication plans, and recovery sequencing
• Identify risks, vulnerabilities, and single points of failure across workloads and operational processes
• Recommend improvements aligned with the Azure Well-Architected Framework, SRE principles, and ITIL practices
• Engage customer teams to understand RTO/RPO targets, recovery workflows, and coordination models
• Deliver professional, customer-facing documentation summarizing technical findings and process maturity recommendations

Requirements

• 5+ years of hands-on experience in cloud resiliency and disaster recovery
• Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure
• Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services
• Familiarity with cloud-native resiliency patterns and Site Reliability Engineering (SRE) methods
• Proven ability to assess and design effective Major Incident Response Plans (MIRPs) aligned with operational SLAs
• Experience in business continuity planning, incident response coordination, and process maturity assessments

About the Company

Concentrix is a global technology and services leader that powers the world’s best brands. We are a solution-focused, tech-powered, and intelligence-fueled partner helping companies transform how they connect, interact, and grow. With operations in over 70 countries, we integrate digital engineering, data, and human-centered design to solve the toughest business challenges for our clients.