Cloud Operations Program Manager

Responsibilities

• Lead and optimize operational processes supporting AI Partner Customers and Custom Cloud motions to ensure scalability and consistency
• Own complex pre- and post-sales escalations, driving root cause resolution across stakeholders, systems, and processes
• Identify, design, and implement process improvements that enhance efficiency, accuracy, and throughput at scale
• Drive simplification and automation initiatives, including the adoption of AI-enabled process enhancements such as prompt engineering and LLM-supported workflows
• Define and reinforce compliance frameworks while enabling new commerce and cloud motions
• Leverage reporting and analytics to manage performance, identify trends, and inform decision-making
• Partner cross-functionally with Engineering, Sales, Finance, and Support to align on process changes and operational priorities
• Establish and document scalable processes, tools, and best practices to enable global consistency

Requirements

• Bachelor's Degree in Business, Operations, Supply Chain Finance, or a related field
• 4+ years of experience in program management, process management, or process improvement
• Strong process design and improvement skills
• Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights

Preferred Qualifications

• Deep understanding of Microsoft cloud offerings, licensing constructs, and go-to-market models
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders without direct authority
• Experience designing and scaling operational frameworks and transformation initiatives
• Exposure to AI-enabled process enhancements and data-driven optimization approaches
• Experience working with Azure usage data and cloud consumption models
• Strong financial and business acumen to assess transaction and revenue impacts

About the Company

Microsoft is a global leader in technology, dedicated to empowering every person and every organization on the planet to achieve more. Our Cloud Services Operations team is passionate about customers, partners, and technology, driving innovation that impacts how the world lives, works, and plays.