Cloud Infrastructure Engineer

Responsibilities

• Operate and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance
• Perform imaging and reimaging tasks for desktops, laptops, and servers to ensure standardization and security
• Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management
• Manage and troubleshoot Active Directory Group Policies (GPOs)
• Provide Level 2 support for desktop, hardware, software, and network-related incidents
• Perform Quality Assurance testing for changes to end users’ equipment, such as security patching and application upgrades
• Collaborate with IT support teams and vendors to resolve escalated issues and coordinate hardware repairs
• Evaluate and propose hardware and software upgrades for end-user equipment
• Maintain accurate documentation of processes, configurations, and troubleshooting steps

Requirements

• Minimum 3 years of relevant experience in a desktop support or IT infrastructure role
• Proven hands-on experience with Microsoft MECM (SCCM), including deployment and troubleshooting
• Strong understanding of Active Directory and Group Policy management
• Proficiency in Windows OS installation, configuration, and support (Windows 10 and Windows 11)
• Solid Level 2 troubleshooting skills across hardware, software, and basic network issues (DNS, DHCP, TCP/IP)
• Required experience with PowerShell scripting
• Experience with quality assurance testing and processes

Preferred Qualifications

• Microsoft Certified: 365 Endpoint Administrator certification
• ITIL v4 foundation certification
• Experience working in a government or regulated environment
• Good understanding of VDI Technology

Benefits

• Opportunity to work for a wholly-owned subsidiary of GovTech
• Additional leave entitlements, including Family Care and Birthday Leave
• Attractive yearly training budget
• Annual performance bonus

About the Company

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services to governance and assurance services. We work closely with government agencies and commercial partners to mitigate cyber risks and bolster security postures in a dynamic digital landscape.